Frequently Asked Questions
Discover everything you need to know about Mackage craftsmanship, shipping, and returns.
How do I determine the best size for my Mackage coat?
Mackage offers three distinct fits: Slim, Regular, and Oversized. We recommend consulting our detailed Size Guide on each product page and measuring your chest and waist to ensure the perfect silhouette.
What is your shipping policy for international orders?
We offer worldwide shipping. Delivery times vary by region, but most international orders arrive within 5–10 business days. Please note that duties and taxes are calculated at checkout for most destinations.
What is the Mackage return policy?
We accept returns on unworn, unwashed merchandise with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale are not eligible for return or exchange.
How should I care for my leather or down jacket?
To maintain the longevity of your garment, we recommend professional leather cleaning for leather styles and professional dry cleaning for down-filled coats. Always store your jacket in a cool, dry place using the provided Mackage garment bag.
Does Mackage offer a warranty on its products?
Yes, Mackage products are handcrafted with the highest quality materials and are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer installment payment options through Klarna and Affirm in select regions.